Privacy Policy

TrashDay, Inc. (“TrashDay,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website, applications, and communication services, including SMS messaging.

By using TrashDay or providing your information to us, you agree to the practices described in this policy.

1. INFORMATION WE COLLECT

We collect information only when it is voluntarily provided or necessary to deliver our services.

Information You May Provide

• Phone number
• Email address
• Name
• Address or service location
• Account and billing-related information
• Communication preferences (email and/or SMS)

Phone numbers are collected only when you:

• Opt in to receive SMS notifications
• Provide your number through a TrashDay-powered signup, portal, or form
• Are added by a waste service provider using TrashDay for customer communications

2. HOW WE USE YOUR INFORMATION

We use your information solely to provide and improve TrashDay services, including:

• Service reminders and pickup notifications
• Billing alerts and payment-related messages
• Account-related notifications
• Customer support communications
• Operational and service-related updates

We do not use your information for unrelated marketing purposes without your explicit consent.

3. SMS COMMUNICATIONS & CONSENT

By providing your phone number and opting in, you consent to receive transactional and service-related SMS messages from TrashDay or a TrashDay-powered service.

• Message frequency varies based on service activity
• Message and data rates may apply depending on your carrier
• Consent to receive SMS messages is not a condition of purchase or payment

We comply with all applicable messaging laws and carrier requirements.

4. OPTING OUT OF SMS MESSAGES

You may opt out of SMS messages at any time by replying:
STOP

After opting out:

• You will no longer receive SMS messages from TrashDay
• Your opt-out status will be respected across our systems
• You may still receive non-SMS communications if applicable (such as email)

For help, you may reply HELP or contact us using the information below.

5. DATA SHARING & THIRD PARTIES

We do not sell, rent, or trade your personal information.

We may share limited information only with trusted service providers that help us operate TrashDay, such as:

• SMS delivery providers
• Email delivery services
• Payment processors (when applicable)

These providers are authorized to use your information only to perform services on our behalf and are required to protect it.

Important Note: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. DATA RETENTION & SECURITY

We retain personal information only for as long as necessary to:

• Provide services
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements

We use reasonable administrative, technical, and organizational safeguards to protect your information from unauthorized access, misuse, or disclosure.

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

• Request access to your personal information
• Request correction or deletion of your information
• Withdraw consent for communications

Requests can be made by contacting us using the information below.

8. CHILDREN’S PRIVACY

TrashDay services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we do, we will revise the effective date and, if changes are significant, provide notice on our website.

10. CONTACT US

If you have questions about this Privacy Policy or how your information is handled, please contact us:

TrashDay, Inc.
Email: info@trashday.io
Website: https://www.trashday.io